Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labor costs. If manufacturing has not begun, but funds have been collected, a 5% processing fee will be charged on the total invoice amount.
Items may be returned within 14 days of receipt of goods. Items must be returned in the same condition as they were received. The original packaging material will greatly assist you in this endeavor.
Refunds, minus a 10% restocking fee and shipping charges, will be issued within 7 business days, following inspection once the order arrives back to our shop. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check.
Upon inspection of the item, if you notice damage please take photos and send them to our sales representative at firstname.lastname@example.org. If damage occurred during shipping Holy Protection Woodworking will be happy to replace your product.